Privacy Policy
Privacy Policy
AUDREY&LILY
Last updated: 01-03-2026
1. Information on the Collection of Personal Data and Contact Details of the Controller
1.1 General Information
We are pleased that you are visiting our website and thank you for your interest in AUDREY&LILY. Protecting your personal data is important to us. This Privacy Policy explains how we collect, process, and use your personal data when you visit our website.
Personal data refers to any information that can be used to personally identify you.
1.2 Data Controller
The controller responsible for data processing is:
AUDREY&LILY
📧 Email: info@audreyandlily.com
The data controller is the natural or legal person who determines the purposes and means of processing personal data.
1.3 Data Security
For security reasons and to protect the transmission of confidential data (such as orders or inquiries), this website uses SSL or TLS encryption. You can recognize an encrypted connection by “https://” in your browser’s address bar and the lock symbol.
2. Data Collection When Visiting Our Website
If you use our website for informational purposes only (without registering or submitting data), we only collect data that your browser automatically transmits to our server (“server log files”). This may include:
- Visited pages
- Date and time of access
- Amount of data transferred
- Referring URL
- Browser type
- Operating system
- IP address (anonymized where applicable)
The processing is based on our legitimate interest in ensuring the stability, security, and functionality of the website.
The data is not combined with other data sources and is only reviewed if there are indications of unlawful use.
3. Cookies
Our website uses cookies to improve user experience and enable certain functions.
Cookies are small text files stored on your device. Some cookies are deleted after your browser session ends (“session cookies”), while others remain stored for a certain period (“persistent cookies”).
Cookies may process information such as:
- Browser data
- Device information
- Location data
- IP address
Where legally required, cookies that are not strictly necessary are only placed with your consent.
You can manage or disable cookies at any time through your browser settings. Please note that disabling cookies may limit the functionality of the website.
4. Contact
When you contact us via email or a contact form, personal data is collected solely for the purpose of processing your inquiry.
Your data will be deleted once your inquiry has been fully processed, unless legal retention obligations apply.
5. Customer Accounts and Contract Processing
When you place an order or create a customer account, we process personal data necessary to fulfill the contract.
You may request deletion of your customer account at any time by contacting:
After completion of an order or deletion of an account, personal data will only be retained in accordance with statutory retention requirements and will then be deleted.
6. Use of Personal Data for Marketing Purposes
6.1 Email Newsletter
If you subscribe to our newsletter, we will send you promotional information via email. Subscription is carried out using a double opt-in process where legally required.
You can unsubscribe at any time via the link in the newsletter or by contacting us at:
6.2 Email Marketing to Existing Customers
If you provided your email address during a purchase, we may, based on our legitimate business interest and where legally permitted, send you offers for similar products.
You may object at any time. After objection, your email address will no longer be used for marketing purposes.
6.3 SMS Communication
By providing your phone number and opting in to SMS communications, you agree to receive text messages from AUDREY&LILY, including:
- Order updates
- Cart reminders
- Promotional offers
Message frequency may vary. Consent is not a condition of purchase. Standard message and data rates may apply.
We do not sell or share your SMS consent with third parties for marketing purposes. Data is only shared with service providers necessary to send SMS messages.
You may opt out at any time by replying STOP or following the unsubscribe instructions.
For assistance, reply HELP or contact:
7. Data Processing for Order Fulfillment
7.1 Shipping and Payments
Personal data is only shared with:
- Shipping partners (for delivery)
- Payment service providers (for payment processing)
Data is only processed to the extent necessary to fulfill your order.
7.2 Payment Service Providers
If you choose an external payment provider (such as PayPal), payment data is processed by the respective provider in accordance with their own privacy policy.
We do not store complete payment details.
8. Review Reminder Emails
Where necessary, and with your consent, we may send you a one-time email requesting a product review.
You may withdraw your consent at any time by contacting:
9. Your Privacy Rights
Depending on your location, you may have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Restrict or object to processing
- Request data portability
You may withdraw your consent at any time.
To exercise your rights, please contact:
10. Data Retention
Personal data is only retained for as long as necessary to fulfill contractual or legal obligations. After the retention period expires, the data is securely deleted.
11. Contact
For questions regarding this Privacy Policy or data protection, please contact: